In my first post about OpenAI's custom GPTs, I introduced this new Chat GPT feature, but I didn't talk about how to use it for your personal or business use, even without any technical expertise!
Also, the upcoming GPT Store (sometime in the new year) will open up even more ways to share and find custom AI tools. Looking ahead, these customizable GPTs could really become a part of our daily lives, marking a big leap in the way we use AI.
💁♂️ I will try not to get technical in this presentation, although the temptation is great. But I'll stay close to the principles of the whole blog, trying to be accessible with easy world. Let me know with your feedback if the mission is accomplished.
Does GPT really not know everything?
Chat GPT relies on a very broad knowledge of its models and needs to be driven and focused with different prompting techniques to provide good results.
But as vast as it is, the knowledge of a model like GPT-4 is not infinite: for example, it does not know the details of your company, or even your start-up plans. It does not have access to your jealously guarded recipes, it will never know all the notes of your meetings or your university lectures.
Why?
This is because, as you know, LLM models rely on a large but general knowledge base and do not grow once developed.
In facts LLM are not like human brains: they remember only one conversation with you at a time. And when the conversation comes to an end, like a red fish, they forgets all about it.
Hard Prompting is Heavy Work
Prompts are very important because they not only contain the instructions we want to give to an AI, but they should also contain data to help you to properly define the context that will help you get better results.
So, for example, the prompt:
⌨️ Create a paragraph of my company that offers shoes repair service
is totally different from
⌨️ Write a descriptive paragraph about ACME Company, emphasizing its 25+ years of experience in leather shoe repair, cleaning, and restoration. Highlight the blend of traditional craftsmanship with modern technology, and the focus on high-quality service for luxury shoe brands. Detail the company's expertise in repairing damaged leather, replacing heels and soles, and offering various shoe services like cleaning, alterations, and life-extending treatments. Mention the inclusivity of services for different types of footwear including women's and men's shoes, stilettos, sneakers, sandals, and boots. Also, emphasize the specialization in deep sneaker cleaning, restoration, and customization for high-end brands like Yeezys, Air Jordan, and Balenciaga.
Because the latter provides also data that LLM can use to craft better results.
But a proper prompt requires long and complex text that is difficult to create and store. And in most cases, you'll forget them in your prompts library after using them a few times.
And if you need to provide relevant content in attachments such as PDF, text documents, spreadsheets, JSON, you'll have to remember where the file is every time you start a prompt and wait for Chat GPT to interpret it at every shoot.
GPTs will help you since you have to provide your master prompt as “Instructions” only once and then start asking questions.
Plus you’re able to setup some conversation starters helping you can use to start without typing:
All the actual GPTs parameters that you can set.
(In previous Post i shared AI Easy Prompt Genius and AI Super Prompt Genius that will help you in creating stunning prompts)
GPT with your personal knowledge
GPTs open up another impressive avenue by allowing you to upload files directly into the system. This means that any prompt you enter can reference these files for more tailored responses.
For example, your complete company profile, detailed product documentation, internal processes and policies, or even an entire book you're writing. Essentially, any digital file with text can be seamlessly integrated into your conversations. The bot will intelligently sift through this content before delivering its responses.
To take advantage of this capability before GPTs, you needed a dedicated application built on OpenAI's API (or similar platforms) or a solid combination of DevOps and machine learning development skills.
What can you do with that ?
1. Synthesis: This involves creatively combining and analyzing information from files to create something insightful:
Interpret and visualize data from spreadsheets, such as CSV files.
Compare and contrast the content of two documents.
Analyze the sentiment or tone of a document.
2. Transformation: This is about reshaping information without altering its core meaning:
Provide constructive feedback on PowerPoint presentations.
Summarize documents in a clear, straightforward manner.
Rewrite documents to match a certain style.
3. Extraction: This involves pulling out specific, relevant information from documents:
Identify references to particular topics within PDFs.
Extract key quotes from documents.
Find mentions of specific topics in documents or spreadsheets.
Don't worry, these are not "Terminator"-style actions, but a lot of very useful things that you can now perform without having to cut and paste here and there.
Worried about privacy of your personal data?
You can create a GPT for
your own
people you trust sharing a link
public: meaning that it will be automatically published in GPTs Store next year.
All those options are available on the Save button in the upper right corner of Chat GPT.
⚠️ Beware: read the above paragraph again since it won’t be a good idea to share a GPT with corporate or very personal data inside…
Not enough?
It's important to note that ChatGPT, including Plus subscriptions, may use our data to improve future models. This includes the possibility of our data becoming public.
To address this, GPTs offer a privacy protection within their settings. When you upload your first file, you'll find an "Additional Settings" option. Here you can disable the feature that allows your data to be used by OpenAI, ensuring that your information remains private.
One more hint
For added security, you can also visit https://privacy.openai.com/ and formally request that your data will not be used for model training.
If you're comfortable with OpenAI's terms and conditions, you don't need to worry, even in standard chat mode. Your privacy concerns are already taken into account.
More than Conversations
The news doesn't end here: have you ever considered the possibility of having your AI do more than just talk?
This is the exciting development that is happening in the AI field with the introduction of GPT's Actions.
1,2,3 action!
Previously, ChatGPT was primarily about engaging in smart, interactive dialogues. Now, GPTs Actions are elevating its functionality. Your AI can now not only understand, but perform tasks. It's like having a virtual assistant that's always ready to help, doing everything from scheduling to emailing.
How does this work? GPTs Actions are driven by sophisticated algorithms that can interpret and act on your instructions. This advancement essentially teaches your AI to comprehend not just language but also the intent behind your words, addressing it to the proper traditional software to complete the task.
Some examples?
Access your ERP or CRM's API to get accurate data
Automatically send emails
Automatically post your freshly created content on a social platform
Find the best date for you by reading and writing in multiple online calendars.
The list goes on and on, and you can bet that the possibilities are going to explode.
Consider the convenience of an AI that can manage your travel bookings or handle correspondence on your behalf. GPTs Actions enable your AI to undertake these tasks efficiently.
Zapier has been the first to provide easy-to-use and no-code solutions for GPTs as you can read here how to get started. But a deep dive would be a violation of my promise not to be too technical 😊. If you need me to do it please let me know.
This feature essentially provides you with a personal assistant, minus the limitations of a traditional human assistant.
Isn’t it overwhelming?
In short, your personal GPT not only understands you and delivers text or images to you, but now it can also take action and do real things in your digital world.
(Don't worry, these are not "Terminator"-style actions, but a lot of very useful things that you can now perform without having to cut and paste here and there.)
New solutions for new problems
An old adage in the information technology world is that it’s able to provide excellent solutions to problems it creates.
GPTs are [part of] the solution to the problem of the cumbersome nature of some of the activities associated with those early interfaces, such as Chat GPT.
In short, they allow you to
Define your master prompt with instructions
Upload your files and make them part of the data that ChatGPT analyzes at your simple request.
Define actions to be performed
Other nice features that I leave you to discover for yourself (Hints: Chat to describe the behavior of GPT, Generate your GPT logo image automatically, Define if GPT can browse Internet, Generate images or use code interpreter)
What's above can easily be put into a single GPT that you can use again and again without going crazy in preparing your activities every single time.
Some usage suggestions
So, what are the top enterprise applications for GPTs where incorporating file-based knowledge and performing actions is critical?
Recently, I've been asked about these top use cases:
An internal financial advisor, equipped with financial analysis guidelines and a decade of your company's financial statements.
An internal product expert, well-versed in your product details, ready to provide instant answers.
A sophisticated Q&A bot, loaded with all the product-related questions and solutions relevant to your company.
The go-to internal policy expert: Imagine navigating through your company's complex policies and rules, explained in the friendly and upbeat tone of your favorite HR manager.
Before the advent of GPTs, creating such specialized bots meant choosing from the many available solutions released in the past year or embarking on a complex AI project. Now you can get these systems up and running in minutes.
Are they all-powerful?
Absolutely no, when we're talking about using GPTs in enterprise environments, it's crucial to recognize their limitations. While they shine in the prototyping phase, integrating them into your business operations requires a bit more caution. It's best to wait until your company's policies are fully equipped to harness their capabilities.
Now, onto the more advanced solutions that are cropping up. Among them is OpenAI Assistants. Think of this as the robust 'engine' behind GPTs. Despite lacking certain features like web browsing and image generation, it's a formidable component in your app's workflow, especially for tailored knowledge and actions.
And… guess what, Microsoft was ready, and a few days after the GPTs, they released Copilot Studio. This platform is tailored for enterprise needs, offering a wider range of features and functionalities - along with a corresponding price tag.
So What?
As we integrate GPTs into our work and personal lives, the focus is on harnessing their power, recognizing that these tools offer a unique convergence of professional support and personal convenience that is changing the way we interact with AI technology.
In the business world, GPTs are more than just sophisticated tools; they're becoming invaluable partners for even the most tech-averse managers. They allow us to redefine how we interact with generative AI, from setting up complex master prompts to integrating large data files with a simple query. The ability to define actions and explore additional capabilities, such as web browsing and image generation, opens new horizons in business operations.
As we navigate these advances, it's critical to align them with corporate policies and data handling practices to ensure seamless and secure integration.
On a personal level, GPTs simplify life by automating routine tasks, managing schedules, and enhancing digital communications.
So let's not forget the human touch, shall we? While we're all excited about these AI wonders, it's important to remember that our humanity - our leadership skills, our team spirit, and our creative spark - should still be steering the ship.
Sure, AI is a fantastic co-pilot, but at the end of the day, it's us humans who make the decisions.
We're not just jumping on the AI bandwagon; we're taking the wheel, guiding this journey with a clear plan that keeps our personal and professional essence intact. Here's to stepping confidently into an AI-enhanced era, but with our human compass always pointing true north!
As always, I invite you to reflect, comment, and spread ideas by sharing this post with people you think might be interested.
To stay up to date on my content:
Read Glimpse, my novel on AI (Hang in there - English edition coming soon!)
Or contact me here (Especially if you need an eye opener workshop about GenAI in your organization).
See you next time!
Massimiliano Turazzini
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